By using the 1xbed platform, you agree to this Privacy Policy. Your data is never sold and is only shared with third parties where necessary to operate our services.
Introduction
1xbed is one of Bangladesh's most trusted online gaming platforms. We believe privacy is a fundamental right for every user. This Privacy Policy explains what data 1xbed collects, why it collects it, and how it is used.
When you use the 1xbed website or app, create an account, or use any of our services, you voluntarily provide certain information. We use this data solely to improve your experience and maintain platform security. 1xbed never sells your information to third parties.
This Privacy Policy has been developed in line with international data protection laws and best practices. We review and update it regularly to ensure your data remains protected at all times.
What data we collect
1xbed collects your information through various means. The table below details the types of data collected and their sources.
| Data Type | Details | Collection Type |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Direct |
| Contact Information | Email address, phone number, and residential address | Direct |
| Financial information | Payment methods, transaction history | Direct |
| Technical Information | IP address, browser, and device information | Automated |
| Gaming activity | Game history, betting records, and session duration | Automated |
| Communication Records | Support chat, email correspondence | Direct |
In addition to the above, we collect information about your browsing behavior and preferences through cookies and similar technologies. This data is used solely to personalize your platform experience.
Documents submitted for identity verification (NID, passport) are stored with the highest level of security and used exclusively for KYC verification.
Purpose of data collection
1xbed uses your information solely for the legitimate purposes listed below. Your data is never used for any unauthorized purpose.
- To create your account and complete identity verification (KYC)
- To process deposits, withdrawals, and payment transactions
- To provide bonuses, promotions, and VIP benefits
- To ensure platform security and prevent fraud
- To promote responsible gaming practices
- To meet legal obligations and regulatory requirements
- To provide and improve customer support services
- To enhance the gaming experience on the platform
- To send you promotional messages with your consent
We always obtain your permission before sending marketing messages. You can unsubscribe from marketing emails at any time.
Data retention and duration
1xbed retains your information only for as long as necessary or legally required. All data is stored securely for the duration your account remains active.
After an account is closed, financial transaction data may be retained for up to 5 years as required by law. After this period, all personal data is permanently deleted or anonymized.
- Account data: for the duration the account is active + 3 months
- Financial transaction data: up to 5 years (legal obligation)
- KYC documents: up to 2 years after verification
- Log files and technical data: up to 12 months
- Support chat records: up to 2 years
- Marketing preferences: until consent is withdrawn
Data Sharing with Third Parties
1xbed never sells your personal information or shares it with third parties for advertising purposes. In certain cases, however, data may be shared with trusted partners to deliver our services.
- Payment Processor: Necessary information is shared with approved payment gateways — such as Mobile Banking, Nagad, and Rocket — to securely process deposits and withdrawals.
- Identity Verification Service: Certain information may be shared with authorized verification providers to complete the KYC process.
- Regulatory Authority: Data may be disclosed in response to legal obligations or valid requests from authorities.
- IT service providers: Cloud and security service providers involved in platform operations have access to limited data only.
All third-party partners operate under strict confidentiality agreements with us. They may only use data for its designated purpose and are not permitted to share it further.
Cookie Policy
1xbed uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional cookies: To remember your language and preferences. Disabling these may affect certain features.
- Analytics Cookies: To understand platform usage statistics. Consent required.
- Marketing Cookies: To show personalized offers. Consent required and can be withdrawn at any time.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
Your rights
1xbed respects your right to data privacy. Below are your key rights, which you can exercise at any time.
Right to access
You may request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where no legal obligation requires its retention.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to data portability
You may request a copy of your data in a portable format.
Right to object
You may object to your data being used for marketing or profiling purposes.
Contact the 1xbed customer support team to exercise any of your data rights. We will respond to your request within 30 business days.
Data security measures
1xbed protects your data using industry-leading technology and practices. Our security infrastructure is continuously upgraded to address emerging threats.
- All data transmissions are secured with 256-bit SSL/TLS encryption
- AES-256 encryption used for data at rest
- Two-factor authentication (2FA) support
- Regular third-party security audits conducted
- Automated alerts for suspicious login attempts
- Strict data access controls and training for staff
- Policy to notify users within 72 hours in the event of a data breach
Use a strong password, keep 2FA enabled, and never share your login credentials with anyone. Your account security depends on you too.
Privacy of Minors
1xbed strictly does not provide services to anyone under 18. Our platform is not intended for minors, and we do not knowingly collect data from them.
If we discover that a minor has accidentally created an account, we will immediately close it and delete all associated data. Parents or guardians who suspect their child has registered should contact our support team without delay.
Use parental control software on your device and monitor your children's online activity. Take the necessary steps to block access to gambling sites.
Policy Changes & Updates
1xbed reserves the right to amend or update this Privacy Policy as needed. Updates may be made to reflect legal changes, new services, or evolving technology.
For significant changes, we will send advance notice to your registered email address. Minor changes will be communicated via a notice on the website. Continued use of the platform after a policy update constitutes your acceptance of the revised policy.
We recommend checking this page regularly to stay up to date with our latest Privacy Policy. The "Last Updated" date at the top of the page indicates when the policy was last revised.